It's not necessary to have a Paypal account!
Secure payments can be made using Visa, Mastercard, Discover or American Express credit cards - look for the 'Don't have a Paypal Account?' link on the checkout page. Clouds uses Paypal to process online transactions. Of course, if you have a Paypal account you can use it. Prices include shipping to either New Zealand or International addresses (please choose accordingly).
We can also take payments via bank deposit, or cheque. If you would prefer to make payment in this way please email us with the details of your order and shipping address. We will generate an invoice, and upon payment, ship your order.
Please note we are currently away from the office for summer holidays.
All orders will be filled and posted promptly when we return on the 23 January 2012.
Your order should be shipped within 3-5 days of purchase.
In the case of pre-purchasing, your order will be shipped as soon as it is available to us.
Book orders are currently wrapped with paper comissioned from New Zealand artist Seung Yul Oh.
We are unable to provide refunds on items purchased. However, we are able to accept returns in the rare occurance that an item becomes damaged in transit. In such cases, the buyer must contact Clouds via email within 5 business days of the items delivery. If a return is then agreed upon, the buyer must pay for the cost of shipping the item back and do so within 5 business days of this agreement (or 13 business days if the order has been shipped internationally).
Unfortunately, we cannot be responsible for the loss of orders due to an incorrect address provided during check out. No refund will be given in these cases.
Please email us if you have any further questions about the purchase or shipping of our products: